Repeated problems, not isolated noise.
Each cluster links back to public signals and produces a ticket that explicitly says the issue is reported, not internally verified.
Repeated Problems
Sorted by severity and evidence count.
Meeting capture fails at setup across mic, screen & device modes
Public reviews repeatedly hit failed audio/screen permission setup across Mac, Windows, mobile, virtual, and in-person modes — at the exact moment a user is mid-meeting and can't recover. First-use capture failure is the highest-churn point for a real-time meeting tool: each one is a refund or a 1-star review in waiting.
Recommended action
Ship a Mac/Windows/mobile permission reset diagnostic and split docs by meeting mode.
Linked evidence
"Is Cluely down for anyone else? - Every time I open the app (Mac and iPhone), it gets stuck on t" - Public signal suggests setup or permission friction in a core capture workflow.
"2026 Goldman Sachs IBD Analyst [HireVue, Phone Screen, Superday] - I recently completed the Gold" - Public signal suggests setup or permission friction in a core capture workflow.
"Citi Investment Banking Analyst 2026 Interview (NYC Superday, Offer) - Signed my Citi full-time " - Public signal suggests setup or permission friction in a core capture workflow.
"microphone outside meetings" - A user reports microphone capture not working outside scheduled meetings.
"virtual meetings and in-person" - Two meeting modes likely need different setup and permissions messaging.
"microphone permission" - Permissions are complex enough to be called out in public troubleshooting.
"in-person meetings" - In-person meeting capture is a major mobile surface and needs reliability tracking.